The committee focused on recurring problems with Encore’s estate management, including unclear responsibilities, poor communication and follow-through, limited visibility of outstanding issues, and inadequate oversight of contractors and grounds maintenance. Members agreed to escalate these concerns to Berkeley and request clearer service standards, a shared action register, regular performance reporting, target resolution times, improved quality control, and clarification of Encore’s contractual duties.

Stefano Elia, Richard Snook, Sarah Beckitt, Oeschka Hefer, Anthony Hooey, Iyad Omari, Katharine Wilson, Jenifer Chaffey, Harry Wikinson